Best Auto Repair, Newbury Park

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Call us for all your car needs! 805-498-0111


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WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 805-498-0111 or make an appointment online!

ASSOCIATIONS

  • ACDelco
  • ASE (Automotive Service Excellence)
  • Auto Value - CSC
  • Motocraft
  • Mopar
  • Bosch
  • Denso
  • Repair Pal Certified
  • Car Care Aware

Testimonials

  • Once again, my guys at Academy Automotive saved me when I made an urgent drop in on Friday afternoon. Always smiling, these guys are helpful, explaining everything and trustworthy. Oh so helpful. Thank you Jake, Jamie and Gus once again for taking care of me and me and my 'girl' you are the best!
    , 08/31/2020

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    This shops A1. I have an older mercedes and they were on top of things to get it back into tip top shape after I was having major problems with it. It was NOT an easy fix, but their methodical and patient determination got my car to perfection. I give these guys a 6 star rating plus plus... Definitely use them for all my cars.

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    Easy to get appt, very friendly, and called me a lyft for free to rental car. So far a great experience

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    Best repair shop around!

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    I had been putting off an oil change for a few days (weeks). I was driving by on my way to San Luis Obispo when I decided I had to get the oil change right away. I searched for the nearest oil change location on yelp and found this place with amazing reviews. I called and could instantly tell they were lovely. I went in 5 min later and was instantly greeted by the owner, his wife and Jake who I spoke to on the phone. They made a FRESH pot of coffee for me which may sound silly but this is just one example of how they all make you feel at home. This is clearly not a marketing ploy but rather they are just really great people that own a business and doing phenomenal at it. Highly recommend this location for any of your needs. I live in Downtown LA and I will make sure to come here when I'm traveling from here on out.

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    Great and friendly people! They were straight forward, informative, and provided excellent honest service! Thank you for helping me Academy Automotive 805!!