Best Auto Repair, Newbury Park

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Call us for all your car needs! 805-498-0111


WE OFFER FINANCING

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 805-498-0111 or make an appointment online!

ASSOCIATIONS

  • ACDelco
  • ASE (Automotive Service Excellence)
  • Auto Value - CSC
  • Motocraft
  • Mopar
  • Bosch
  • Denso
  • Repair Pal Certified
  • Car Care Aware

Testimonials

  • Once again, my guys at Academy Automotive saved me when I made an urgent drop in on Friday afternoon. Always smiling, these guys are helpful, explaining everything and trustworthy. Oh so helpful. Thank you Jake, Jamie and Gus once again for taking care of me and me and my 'girl' you are the best!
    , 08/31/2020

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    This shops A1. I have an older mercedes and they were on top of things to get it back into tip top shape after I was having major problems with it. It was NOT an easy fix, but their methodical and patient determination got my car to perfection. I give these guys a 6 star rating plus plus... Definitely use them for all my cars.

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    Easy to get appt, very friendly, and called me a lyft for free to rental car. So far a great experience

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    Best repair shop around!

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    I had been putting off an oil change for a few days (weeks). I was driving by on my way to San Luis Obispo when I decided I had to get the oil change right away. I searched for the nearest oil change location on yelp and found this place with amazing reviews. I called and could instantly tell they were lovely. I went in 5 min later and was instantly greeted by the owner, his wife and Jake who I spoke to on the phone. They made a FRESH pot of coffee for me which may sound silly but this is just one example of how they all make you feel at home. This is clearly not a marketing ploy but rather they are just really great people that own a business and doing phenomenal at it. Highly recommend this location for any of your needs. I live in Downtown LA and I will make sure to come here when I'm traveling from here on out.

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    Great and friendly people! They were straight forward, informative, and provided excellent honest service! Thank you for helping me Academy Automotive 805!!